Scenarios

The scenarios below are based on real life employment situations (names have been changed for anonymity). Consider what you think can be done in each situation before you read the solutions they found.

Case 1 – Laura – Registered Nurse
Laura, a Registered Nurse accessed CHS employment services after a viral infection left her with hearing loss in one ear and Tinnitus. The aftermath of the sudden change in hearing left Laura on a Long-Term Disability. She was struggling to cope with diminished hearing capacity and constant loud ringing in her ear. Although she now had a hearing loss, she wished to continue to communicate orally.
What do you think Laura and her place of employment can do?


Case 2 –Albert – Sales Associate
Albert is hired at a big box store in Sudbury Ontario to be a member of the Sales Associate team. His primary language is ASL. As a Deaf employee he requests support from CHS Employment Services to assist with workplace integration, communication support and employer anti-ableism/ anti-audism training and cross-cultural training to ensure success in his job. Albert’s duties include processing merchandise in the stock room, preparing merchandise, displaying merchandise and providing customer service on the sales floor.
What do you think Albert and his place of employment can do?


Case 3 - Meredith – Accounts Manager
When she was contacted for an interview for the position Accounts Receivables Manager, Meredith advised that she would require the services of an ASL-English interpreter, which she arranged through CHS Ontario Interpreter Services. A week after the interview, Meredith was offered the job.
What do you think Meredith and her place of employment can do?


Case 4 - Dave – Sales Manager
Dave has been a sales manager with a stationery company for 25 years. His hearing has been progressively deteriorating to the point that it is now severe-to-profound. After years of denial and prodding by people close to him, Dave recently obtained hearing aids for the first time.
What do you think Dave and his place of employment can do?


Case 5 – Melanie – Seamstress
Melanie is Deaf and has been working as a seamstress for an upholstery business for over 10 years. Over the years Melanie and her employer have developed their own form of communication through home signs and Melanie’s ability to reads lips. Although Melanie has alerting devices in her home she doesn’t feel she needs any at work because she is not often left alone, and she feels they do not impact her work. However, Melanie’s employer has become more conscious of the possible safety hazards.
What do you think Melanie and her place of employment can do?


Case 6 – John – Administrative Assistant, Medical Products Supplier
John, and his employer, a medical products supplier, reached out to the Canadian Hearing Society Employment Services Program for assistance. John had disclosed to his manager that while he was interested in taking more duties in his role as administrative assistant, he was concerned about how he would function on the telephone due to his severe to profound high frequency hearing loss. His manager had been really impressed with his work ethic and wanted to find out if there was anything that could be done to help support the goal.
What do you think John and his place of employment can do?